Questions
Common questions,
plain answers.
Equipment, plans, printers, Wi-Fi, and who to call. If yours is not here, call support at (216) 777-7028, Monday to Friday, 9 AM to 6 PM Eastern.
Equipment and setup
Pick the equipment package that fits your stand. We ship it with your menu already loaded. Unbox it, connect it to Wi-Fi, and start taking orders.
No. BlazeBite runs on the Android terminals we ship. That is how support can see what is happening on your tablet and why the cash drawers, printers, and card readers work with it.
Yes. Every new subscription comes with a starter signage pack so fans know where to go and how to order:
One 6-foot banner for above the main window.
Two 18 by 24 inch yard signs for entrances and the start of the line.
Email sales@blazebite.com or book a call and we will work out the equipment and plan with you.
Plans and payments
No. Plans are billed once a year and you can cancel at any time with no penalty. The year you already paid for is not refunded; your service runs to the end of it and does not renew.
Equipment is a one-time purchase. There is no rental fee.
Starter: unlimited orders.
Non-Profit: up to 2,500 orders a month.
Essential: up to 5,000 orders a month.
Enterprise: up to 10,000 orders a month.
Need more? Contact us.
Yes. Move up or down at any time. The change takes effect right away and we adjust the billing.
Mobile ordering, reports, online payments, menu editing, and push notifications, with no monthly fee.
On the Starter plan a 10% convenience fee is added to each order and paid by the fan. That is what keeps the plan free for the venue.
Cash at the terminal, and card, Apple Pay, or Google Pay at the terminal, the kiosk, and on their phone. The card readers take tap, chip, and swipe.
Trouble at the stand
Power: make sure it is plugged in, then hold the power button for a full 10 seconds.
Frozen app: open Esper Settings, then Apps, then BlazeBite Kitchen, and tap Force Stop. Open the app again. If it is still stuck, clear the app cache in the same menu or restart the tablet.
Faded or blank: check that the thermal paper is loaded with the thermal side facing the print head. Old paper may need to be replaced.
Paper jam: turn the printer off, open the cover, and clear any torn pieces. Seat the roll properly before closing.
Not printing: check the Bluetooth pairing in Esper Settings. If it shows paired but will not print, Forget the device and pair it again from the BlazeBite Kitchen app settings.
Swipe down from the top of the screen to check that Wi-Fi is on. If the signal is weak, move the tablet closer to the router.
Open a web browser on the tablet. If pages do not load, the problem is the venue router or internet, not the app.
Turn Wi-Fi off and on, or restart the tablet.
Check that the tablet is still on Wi-Fi.
Check that your menu is Published and Active in the BlazeBite Portal.
Log out of the Kitchen app and back in.
Open Esper Settings, then Apps, then BlazeBite Kitchen, and tap Clear Cache. Restart the tablet. If it still will not open, email sales@blazebite.com; it may need a clean reinstall.
Phone and kiosk orders are paid before the kitchen sees them, so there is nothing to chase.
Look at the Orders screen on the tablet.
If the order is there, the printer or the connection is the problem. Check the printer status.
If it is not there, the fan probably added items but never tapped Place Order. Ask them to check their phone.
Find the order on the tablet and send the fan a push notification.
Tap the trash can on that item to remove it from the order so they are not charged.
In Kitchen Manager on the tablet, set the item to Inactive so nobody else can order it.
Reports and fundraising
Cash, card, and phone sales are all in one report, by terminal. Count the drawer against it and export it for the treasurer.
Inventory tracking is in beta. Ask support to turn it on for your account, and expect it to change as we finish it.
Yes. Cookie sales, spirit wear, dinner tickets, and pre-orders all run through the same system, with a report for the vendor and no paper order forms. Fans can add a donation at checkout.
Getting help
Call support at (216) 777-7028, Monday to Friday, 9 AM to 6 PM Eastern.
Email sales@blazebite.com.
Or reach out to your BlazeBite rep directly.
The equipment arrives with your menu loaded, and someone on our team walks you through the first night.
No. It takes order entry and payment off their hands so they can make the food and hand it over.
Still have a question?
Call support, email sales@blazebite.com, or book a thirty-minute call and ask a person on our team.