Learning center
Guides, training videos, and downloads
Everything you need to run BlazeBite at your venue, from plugging in your first menu board to running game day.
Setup guides
Pick the kit you received. Each guide has an interactive 3D version.
Counter set
Counter setup
The BlazeBite TREK terminal with the receipt printer, cash drawer, and Stripe card reader. Fifteen steps, from unboxing to a test drawer pop.
Read the guide3D guide
Express POS
Express POS setup
The Express POS stand with a Samsung tablet, Stripe card reader, and the USB-C hub. Sixteen steps, no tools except the hex key in the box.
Read the guide3D guide
Mobile Ordering
Mobile Ordering setup
The Mobile Ordering stand with a Samsung tablet and the Star TSP100 receipt printer. Eleven steps, no tools needed.
Read the guide3D guide
Digital Signage
Display Stick setup
Turn any TV into a live menu board with the BlazeBite Display Stick. Twelve steps, from plugging in to pairing it with your portal.
Read the guide3D guide
Digital Signage
Fire TV setup
Run your BlazeBite menu board on an Amazon Fire TV Stick. Thirteen steps, from batteries in the remote to pairing it with your portal.
Read the guide3D guide
Equipment
Troubleshooting
Receipts printing blank, no internet on the terminal, or a cash drawer that will not open. Short videos for each fix.
See the fixesBusiness portal training
A ten-part video series on the BlazeBite business portal: menus, reports, payouts, and running game day. About 17 minutes start to finish.
Part 1
Getting Started in the BlazeBite Business Portal
A first tour of the portal: where everything lives and what to set up first.
Part 2
Realtime Reports: Watching Your Sales on Game Night
Follow orders and revenue live while your event is running.
Part 3
Building Your Menus and Sharing Your Ordering Link
Create your first menu and put your ordering link in front of customers.
Part 4
Menu Items and Customizations: Sizes, Toppings, and Add-Ons
Set up item options so customers can order exactly what they want.
Part 5
Inventory Tracking: Know Before You Run Out
Track counts so items mark themselves sold out before you oversell.
Part 6
Seating and Pickup Locations: Telling Us Where the Food Goes
Configure pickup windows, stands, and seat delivery zones.
Part 7
Checkout Settings: Tips, Fees, and Notifications
Control what customers see and pay at checkout, and who gets notified.
Part 8
Getting Paid: Your Payout and Fee Breakdown
Understand your payouts and exactly where every fee comes from.
Part 9
Game Day: Ordering Availability, Terminals, and Displays
Open ordering, run your terminals, and light up your menu displays.
Part 10
Staff, Fundraisers, Preorders, and Getting Help
Add your team, run fundraisers and preorders, and know where to get help.
Terminals
Three short videos on setting up the terminals at your stands: naming them, the Kitchen app settings, and choosing which tablet shows mobile orders. About 7 minutes.
Part 1
How to Name Your Terminals
Name each terminal for where it sits, like Home Side Window, so you can tell which stand sold what.
Part 2
Kitchen App Settings, Explained
A walk through the settings on the stand tablet and what each one does.
Part 3
Show Mobile Orders on One Tablet Only
Send mobile orders to one tablet instead of every terminal at the venue.
Preorders
A 14-part series on preorders for school lunches, band meals, and fish fries: settings, menus, sharing your link, prep reports, and refunds. About 19 minutes start to finish.
Part 1
What Are Preorders? Order Ahead for Concessions
Families order and pay ahead for a set pickup day, so you know exactly what to make.
Part 2
Preorder Settings: Label, Profiles and Cutoffs
Set up the program first: its name, who each item is for, and what happens after the cutoff.
Part 3
Create a Preorder Menu: Pickup Date and Cutoff
Name the menu, keep it in Draft while you build, and set pickup, open, and cutoff times.
Part 4
Add Items to a Preorder Menu with Sub-menus
Fill the menu as one list or as sub-menus that show up as tabs for families.
Part 5
Add an Extra Slice Add-On to Pizza Preorders
Build the add-on once as a Multi-Select customization and attach it to every pizza.
Part 6
Copy a Preorder Menu to More Dates
Build one day, then copy it to the rest of the week.
Part 7
Collect Student Name and Grade on Preorders
A Student profile with name, grade, and allergies, so you know who each item is for.
Part 8
Share Your Preorder Link and QR Code
One link covers every preorder menu. Share it or turn it into a QR code for flyers.
Part 9
See Preorder Orders and Customers
See every preorder, who placed it, and what each kid is getting.
Part 10
Prep Report by Grade and Student for Preorders
Tell the kitchen exactly what to make and who it is for, every week.
Part 11
School Lunch Preordering Setup, Start to Finish
One menu per school day, a Friday cutoff, a Student profile, and a prep report.
Part 12
Band Meal Preorders for Home Games
Families preorder each band member's meal, ready by section before kickoff.
Part 13
Fish Fry and Spaghetti Dinner Preorders
Know how many dinners to make for a one-night event or every Friday in Lent.
Part 14
Refund a Preorder, Whole Order or Just Some Items
Refund the whole preorder, or only the items for one day.
Refunds
Give a customer their money back, for a regular order or a preorder.
How-to
How to Refund an Order, in the Portal or on Your Tablet
Refund the whole order or one item, from the Business Portal or the Kitchen app.
How-to
Refund a Preorder, Whole Order or Just Some Items
Refund the whole preorder, or only the items for one day.
Stuck on something?
Call the BlazeBite support line and we'll get you back up and running.